Insanity: Claim’s Departments Can’t Expect Different Results Without Changing...
Maybe I care too much about our industry or am just frustrated by the lack of attention to quality claims handling, but this is annoying. Why should claims make up half of the most frequent market...
View Article2 Preventative Steps To Help Avoid Claims Crisis Before They Become Emergencies
Seth Godin in his wonderful blog recently wrote about Emergency room doctors in organizations. These are the people that are really good at and are rewarded for stopping bleeding. Seth is questioning...
View ArticleEverybody Wants to Make Improvements In Claims But No One Actually Makes It...
There is so much that needs to be done in the world of claims. Operations need fixing, technology needs improving and a futures need to be defined. For some reason however, we are all really good at...
View Article4 Areas Of Concern From The Latest Insurance Executive Conference
Recently insurance leaders came together at the 23rd Executive Conference looking at "Driving Growth in the Life and Property-Casualty Insurance Markets." Throughout the conference 4 themes seemed to...
View ArticleClaims Challenge: It’s Time for a Change – Are You In?
Here's a challenge! Let's redesign the claims industry. Yes innovation has improved the world of claims over the past few decades to make claims more efficient. As recent catastrophe's have shown, the...
View ArticleLeadership: The Change Process In Claims Requires A Different Approach
Successful organizations are always changing and adopting to improve their operations, lower costs and increase efficiencies. Claims departments are no different and have been under pressure to...
View ArticlePart 2 on Leadership: Developing a Strategic Transformation Team
Breaking from the linear approach to management is the key to leading Strategic Transformation. A standard organization will have a head of claims and then a variety of department heads to manage each...
View ArticlePart 3 on Leadership: Challenges and Assistance in Leading Change
In Leadership: The Change Process In Claims Requires A Different Approach, I put forth the position that changing a claims organization needs a new brand of leadership skill that does not usually...
View Article15 Excuses For Not Changing And 5 Reasons To Change The Way We Make Change
Change is hard for everyone and how and when to change has been debated and discussed in companies since the first company was formed. What is never debated are some of the excuses used for not...
View ArticleBook Review: The Global Directors and Officers Handbook by Granof & Nicholls
In today's ever expanding global marketpalce, the need for executives to be aware of potential liability exposure is greater than ever. To assist in understanding that exposure, we review the the...
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